INBOX · Features

Unified Inbox & Campaigns

Turn WhatsApp, SMS, and email into one controlled customer-operation flow. Staff can reply with CRM context, start first-contact emails with verified senders, attach files safely, and let AI draft messages while sensitive sends stay approval-gated.

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WhatsApp Business API, built into a CRM

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One customer timeline

FavCRM keeps WhatsApp, SMS, and email conversations attached to the same customer record, so staff can see booking history, payments, orders, notes, and previous follow-up before they reply. The inbox becomes a customer-operation timeline instead of another disconnected messaging tool.

That matters most when a customer changes channels. A WhatsApp lead can later receive an email invoice, an SMS reminder, and a staff reply without losing context. Every message stays tied to the customer, making handoffs cleaner and reducing repeated questions.

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Professional first-contact email

Staff can start a new email conversation directly from the inbox with a verified sender, subject, body, and attachments before the thread exists. It feels like a real email composer, not an empty chat screen waiting for the first message.

This is useful for quotes, onboarding instructions, invoices, policy documents, and follow-up after a call. The first email still lands inside the CRM timeline, so the next reply is handled with the same customer context.

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AI drafts with human control

AI Manager can draft replies using customer profile data, bookings, orders, payment status, and previous messages. Staff get a cleaner starting point for routine answers, reminders, and follow-up without handing over final control.

Sensitive outbound messages can stay approval-gated. The team can review AI output, edit wording, add attachments, and decide when the message is ready to send.

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Secure attachments and audit trail

Files sent through the inbox can be previewed and downloaded through authenticated access, reducing the risk of exposing customer documents through public links. Staff can attach supporting material without leaving the CRM flow.

The conversation history, attachments, send status, and staff actions remain visible for audit and handoff. When a customer asks what was sent, the team can answer from the record instead of searching through personal inboxes.

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Campaigns when one-to-one is not enough

When a single reply is not enough, the same messaging layer supports segmented campaigns and broadcasts. Teams can target customers by CRM data, prepare follow-up for inactive customers, send reminders, or promote offers with delivery tracking and opt-out handling.

Campaigns still respect the approval model. AI can prepare copy and audience suggestions, while customer-facing sends can wait for staff review before they go out.

Inbox messaging plans

Simple pricing for customer conversations

Run inbox replies, campaigns, AI drafts, and WhatsApp messaging without hidden platform markup. Meta's per-message charges pass through at standard rates.