ABOUT · Small HK team · One owner's obsession

AI Manager CRM for service operators

FavCRM gives service businesses one workspace for bookings, customers, payments, WhatsApp, campaigns, approval gates, and AI-agent operations.

Our Story

We're owners ourselves.

Founded in Hong Kong in 2024, FavCRM was born from a simple operator problem: service businesses were stitching together calendars, spreadsheets, payment links, campaign tools, and WhatsApp threads. We built one AI Manager CRM where customer history, bookings, invoices, campaigns, approvals, and AI-agent actions share the same record. The goal is practical automation: fewer missed follow-ups, safer customer messages, cleaner handoffs, and a workspace a human team can still control.

Free

Workspace to start

US$49

Starter / month

US$149

Growth / month

2024

Founded in Hong Kong

What the AI Manager can safely operate

The AI works inside the same approval gates and records as your team, so automation stays useful without becoming uncontrolled.

Customer context before action

Summarize customer history across bookings, payments, orders, campaigns, notes, and segments before a follow-up is drafted.

Approval-gated campaigns

Draft reactivation, reminder, and VIP campaigns from real customer segments, then hold risky sends for human approval.

WhatsApp with guardrails

Prepare WhatsApp replies, reminders, and recovery messages while keeping operators in control of sensitive or bulk communication.

Operational next steps

Turn bookings, invoices, no-shows, overdue payments, and lapsed customers into concrete tasks your team can approve and run.

How we build

Operator-first

Every feature starts with the service-business pain: missed slots, scattered customer records, manual payment follow-up, and slow WhatsApp replies.

One workspace

Bookings, CRM, payments, campaigns, and approvals belong together, so teams do not need another tab for every workflow.

AI with controls

Agents can suggest, draft, and execute approved work, but high-impact actions stay visible, scoped, and auditable.

Start with
one workspace today.

Launch bookings, customer records, payments, WhatsApp follow-up, approval gates, and AI-agent workflows from one service-business workspace.

Start free workspace → CRM · modules · MCP-ready