Question 1

What is FavCRM?

Accepted Answer

FavCRM is an AI Manager CRM built for merchants. It combines loyalty, membership tiers, bookings, e-commerce, and WhatsApp follow-up in one platform that AI agents can safely operate.

Question 2

How fast can a service business set up FavCRM?

Accepted Answer

Most teams start with a workspace, customer import, booking services, and WhatsApp templates. You can begin on Free, then move to Starter when you need production approval queues, more staff seats, and higher AI limits.

Question 3

Can I use FavCRM with WhatsApp?

Accepted Answer

Yes. FavCRM supports WhatsApp customer follow-up, booking confirmations, reminders, campaigns, and human handoff. You can require approval before outbound messages or sensitive AI actions are sent.

Question 4

Is there a free trial?

Accepted Answer

Yes. You can create a free workspace with no credit card. Paid plans are Starter at US$49/month, Growth at US$149/month, and Enterprise with custom pricing.

Question 5

Can I keep my existing tools?

Accepted Answer

Yes. FavCRM connects with business tools such as Stripe, WhatsApp, Google Calendar, Shopify, WooCommerce, Zapier, and MCP-compatible AI clients. Use integrations where they help, while keeping customer operations in one workspace.

Question 6

Is my customer data secure?

Accepted Answer

Absolutely. All data is encrypted in transit and at rest with soft delete and full audit trails. Notification delivery includes retry logic and tracking, and we follow industry best practices for data security and privacy compliance.

Question 7

What types of businesses use FavCRM?

Accepted Answer

FavCRM is built for service businesses: beauty and wellness, fitness, tutoring, clinics, sports venues, hospitality, retail services, and professional services.

Question 8

How do approval gates control AI agents?

Accepted Answer

You decide which actions can run automatically and which must pause for review. Outbound WhatsApp messages, campaigns, discounts, refunds, payment links, and risky record changes can be approved, edited, rejected, or handed to a person.

Question 9

Can I import my existing customer data?

Accepted Answer

Yes. FavCRM supports external ID mapping for WooCommerce and Shopify sync, a flexible metadata JSON field for extensibility, and bulk import tools to migrate your existing customer base seamlessly.

Question 10

What payment methods are supported?

Accepted Answer

We support Stripe, QFPay, Apple Pay, and Google Pay through a multi-gateway architecture. Paid membership tiers support monthly, yearly, and one-time billing cycles with automatic renewal management.

Question 11

Do MCP and API access cost extra?

Accepted Answer

MCP and API access are part of the platform. Free includes starter limits; Starter, Growth, and Enterprise raise usage limits and add production controls.

Question 12

Do you support multiple outlets or brands?

Accepted Answer

Yes. Growth and Enterprise support more advanced team roles, approval policies, multi-workspace operations, and custom deployment needs.

Everything you want to ask.

Frequently Asked Questions

Start with
one workspace today.

Everything you want to ask.

Frequently Asked Questions

Start with one workspace today.

Start with
one workspace today.